Shimano Hollowtech II Safety Notice

Shimano Australia have announced a notice for certain cranksets manufactured prior to 2019.

For all details visit the Shimano website.

We will be opening up for inspections from Monday 16th October. If you have an affected model, give us a call or book in here.

What are the defects?

The bonded crank parts can separate and break, causing the crank arm to separate from the main crank arm-body.

What are the hazards?

There is a risk of a fall or crash if the crank arm separates. At the time of publishing, Shimano has received 4,519 incidents of cranksets separating, and six reported injuries, including bone fractures, joint displacement and lacerations.

What should consumers do?

Consumers should not use a bike with Shimano Ultegra or Dura-Ace cranksets until they check if theirs is an affected model. Instructions on how to check are on the Shimano website.
If you have an affected model, contact the nearest authorised Shimano dealer to arrange for the cranksets to be inspected. Any cranksets that fail the inspection process will be replaced free of charge.
For more information, consumers can contact Shimano on 1800 269 958 from 8:00am to 5:00pm AEST Monday to Friday.